Digital Maturity Model for the Government of Sri Lanka

The relentless spread of technology has ushered in a digital era, transforming societies worldwide. Governments, recognizing the impact, have leveraged technology for operational excellence and improved service delivery. For a government organization to harness the full potential of technology, the existence of a framework or guideline is crucial, providing insights into its current status and positioning.

In Sri Lanka, the Government owns a diverse network of organizations tasked with delivering a wide range of services. However, these organizations operate at varying maturity levels, facing practical challenges such as location, unequal resource distribution, and a lack of technology adoption. This variance has impeded the government’s goal of achieving operational excellence, efficiency, and productivity in providing citizen-centric services. Notably, there is no existing mechanism for evaluating the digital maturity of government organizations, hindering the formulation of targeted strategies for improvement.

The Information and Communication Technology Agency of Sri Lanka (ICTA), as the apex government body spearheading the country’s digital transformation, recognizes the critical need to elevate the digital maturity of government organizations. As a response, ICTA has introduced the Digital Maturity Model (DMM) as a strategic tool to conduct a situational analysis. This analysis is vital for understanding the current environment and areas for improvement, allowing for the development of resources, skills, and capabilities necessary for a digitally capable public service.

Objectives

DMM for GoSL

The GoSL Digital Maturity Model comprises five dimensions, each providing a comprehensive understanding of the organizational maturity. These dimensions are Technology & Data, Customer, Operations, Strategy, and Organization & Culture.

Each dimension is further divided into sub-dimensions, and each sub-dimension is intricately detailed with three to five digital criteria. The model consists of 32 sub-dimensions and 110 digital criteria, offering a nuanced assessment of the organizational maturity within each specified dimension.